Shipping Policy
At Dr Saras & Co, we strive to provide a seamless and efficient shopping experience for our customers. To ensure that your order is processed and delivered accurately and in a timely manner, please read and understand our shipping policy.
Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
Shipping Rates:
Shipping rates are flat rate of $10
Order Tracking:
Once we have shipped your order, you will receive an automated email that includes the tracking information.
Postal times with Australia Post vary between locations throughout Australia. Use the tracking number on the website below to track your orders progress. https://auspost.com.au/mypost/track/
Shipping Address:
Please ensure that your shipping address is accurate and complete to prevent delivery delays or issues.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
Delivery Delays:
While we strive to meet estimated delivery times, unforeseen circumstances such as weather, natural disasters, or carrier delays may affect delivery.
We appreciate your patience during such situations and will do our best to keep you informed.
Lost or Damaged Items:
In the rare event that your package is lost or arrives damaged, please contact our customer support team.
Returns and Refunds:
The following items are not eligible for return:
- Personalised or customised products.
- Products that have been used, damaged, or altered after delivery.
- Products without their original packaging or missing accessories.
Dr Saras and Co accepts returns from 30 days from the delivery date
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team.
- Provide your order number, the reason for the return, and any relevant details.
- Our team can guide you through the return process if applicable.
If you receive a damaged or defective item, please contact us. We can arrange for a replacement or refund if applicable.
If you have any questions or need assistance with a return, please contact our customer support team.
Dr. Saras and Co reserves the right to amend this return policy without prior notice. Please review this policy periodically for any updates.
